Refund Policy

Shipping: Shipping and handling charges are an additional charge unless otherwise specifically noted at the time of the sale. All shipping charges are non-refundable. Our shipping companies will not unload your product for you. The shipping companies will deliver your shipment to your driveway only; they will not bring it into your home or move it to your desired location. Our shipping company must arrange for a specific delivery date and time. We do not guarantee any shipping times; although we will do our best to get the product to you as quickly as possible, sometimes factors occur beyond our control and may affect shipping times. If for any reason you cannot accept delivery of your shipment, after the order has shipped, any and all re-delivery, re-consignment and or storage fees will be the consumer's responsibility. These fees can be costly, so please be sure you can accept delivery, once it reaches its final destination. Most orders received before 2:00PM ET will be processed the same day. Orders received after 2:00 PM ET will be processed the next business day. Orders are not processed or shipped on Saturday, Sunday or holidays. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Blue Chip Grills or other parties only as an estimate.

Free Shipping: Free shipping only applies to orders over $250.00 made through the web site at This offer is not valid on in store purchases. This offer is not valid on orders from Alaska, Hawaii or outside of the US.

Receiving your freight: Please be sure to inspect your shipment before signing for it. Although freight damage is rare, it can occasionally happen. Any and all damage must be noted in writing on the freight bill/delivery receipt. It is the consumer's responsibility to make sure that no damage has occurred, prior to signing for your shipment. Be sure to verify that you have the correct number of pieces. A packing slip is attached on each shipment and will show the total piece count for the order. Once you sign the delivery receipt, the shipment becomes your property. Upon receipt of your order you must notify Blue Chip Grills of any discrepancies within 24 hours from receipt of the shipment. Failure to do so will hold Blue Chip Grills harmless of any claims.

Damaged Merchandise: We carefully package your order, prior to shipping and although freight damage is rare, it can occasionally happen. If apparent/visual damage should occur, it must be noted on the freight bill or delivery receipt and signed by the carrier's agent, failure to do this will result in the carrier refusing to honor the claim. If excessive damaged has occurred the merchandise should be refused upon original delivery attempt. Please save any damaged product, and the original box and packaging and notify Blue Chip Grills within 24 hours of receipt of your shipment. We will send (at our discretion, should the parts exceed our internal formulas we reserve the right to have you repackage the product and ship it back to us.) any parts required for documented freight damage. Failure to notify us of any documented damage or missing parts within the 24 hour time frame will be the customer's responsibility for any repairs and or replacement parts. Once you sign for your shipment, it becomes your property.

Return Policy: If you are unsatisfied with your purchase you may return the item(s) in original re-saleable condition, in the original unopened packaging for a refund within 30 days of the original purchase date. You will be credited upon arrival, and inspection of the item(s) at our warehouse. The shipping charges to return the item(s) to us will be the purchaser's responsibility. Please contact us for a return authorization number prior to the return. Any items returned without prior authorization may be refused and returned to the purchaser at their expense. "Discontinued" and or "Dent and Scratch" items are exempt for our Return Policies; they are a final sales item and are not returnable. All items returned must be in a saleable condition. Merchandise must be in its original box. Merchandise must be unused. All merchandise not meeting the above criteria will be refused or returned to the customer at the customers own expense.